Our clients’ success and satisfaction is our highest priority. If you’re unhappy with any aspect of our service, we’re committed to putting it right. We will investigate the situation and resolve any issues as quickly as possible.
Alternatively, you can send a complaint from your client area, if you're an existing client.
We aim to resolve all complaints by close of business the following working day. If this is not possible, we’ll let you know that we have received your complaint and are investigating it.
Within four weeks of your complaint, we will explain the cause of the problem and the steps we have taken to put it right. If we’ve been unable to settle your complaint by this time, we will explain why and what we are doing to resolve the issue. We will also tell you when we will be in touch again. We aim to send you a final response within eight weeks explaining the outcome of your complaint.